Orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you’ll receive a tracking number via email.

No. We do not offer refunds under any circumstances. Please review your order carefully before checking out.

We accept in-store exchanges only, within 2 days of purchase. Items must be unworn, unwashed, and have all original tags attached. No exceptions after the 2-day window.

No. All accessories and intimate items are final sale due to hygiene reasons.

Please check with neighbors or your local post office first. Hauzofwinefine is not responsible for lost or stolen packages once marked “delivered.” We recommend shipping to a secure location.